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If you're worried about how coronavirus might affect your holiday, please read our FAQ.

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Coronavirus FAQ

Coronavirus FAQ

Covid19 – Frequently Asked Questions (FAQ) for our clients

Padstow Breaks is a small family-owned business and  people are at the heart of everything we do, so your safety and health is, and continues to be, our top priority.

We would then request everyone to please follow all Government guidelines to stay home, stay safe and stay well.

Latest Update: 21st April 2020

At Padstow Breaks we realise that the current situation with Coronavirus (Covid-19) is causing anxiety for our customers with a holiday booked with us over the coming days, weeks and months. These are unprecedented times and with so much uncertainty about right now we ask that you can bear with us as we work through what this means for our customers.

We have created some FAQ's to help to answer some of the questions you may have. These will be reviewed regularly and updated as necessary. Our customers' safety and wellbeing is, and will continue to be, our top priority.

We will continue to update this page with more information as and when needed but in the meantime, we would like to thank each and every one of you for your understanding and support during this difficult period. All of us at Padstow Breaks appreciate your custom and we thank you for working with us to ensure we can continue to provide you with the best Cornish holidays once again.

I have a booking that's coming up, can I still go?

Bookings due to start in the next 6 weeks:

On 23rd March 2020, the Government issued an unprecedented instruction that everyone must stay at home due to the current Coronavirus pandemic.  They issued another instruction on the 16th April that this stay at home period has been extended until the 7th May. This means that if you were due to travel with us during the 'stay at home' period, you will unfortunately not be able to travel as planned.

However, you can transfer your booking to new dates if you were due to travel during this period by emailing is at info@padstowbreaks.com

Bookings due to start more than 6 weeks from now:

If your booking is due to start more than 6 weeks from now, we recommend reviewing the latest Government advice, closer to the time of your booking, before deciding to travel. 

If your booking starts after 5th June, we are currently working under the assumption that it can go ahead as planned, and so your booking is subject to our usual Terms & Conditions. If there were to be an extension to the 'stay at home' period that affects your holiday then Padstow Breaks will get in touch with you at that time.

 

Balance payments:

Your balance payment will be due 8 weeks before your holiday start date. We understand that the Coronavirus situation is causing some uncertainty and so we would like to reassure you that should the lockdown period be extended so that you are not able to take your holiday as planned, you will be able to transfer your booking to a later date.

Can I still book with you for future dates?

We are currently only able to accept new bookings where the arrival date occurs on or after Friday 5th June 2020. 

We will of course continue to monitor the situation and so this may be subject to change.

Can we speak to Padstow Breaks Directly?

We are happy to speak with you regarding your holiday/property and although our call volumes are high we will be able to help as soon as we can.  Please email us if you prefer at info@padstowbreaks.com.

What are my options if I want to change an upcoming holiday booked with Padstow Breaks?

Transferring your upcoming holiday

Padstow Breaks and the team will do everything we can to help you transfer your holiday to another date and as always we do not charge an administration fee for doing this.  

If you have a holiday that is due to start within the next 6 weeks you can transfer your booking to new dates that are suitable for you.  Please just email us at info@padstowbreaks.com and we will be happy to assist in changing your booking to an alternative date.

Should you decide to transfer your holiday to the same dates in 2021, we will ensure prices are frozen to reflect the price you would have paid this year, taking into account any changes in celebration and event dates, public holidays  or school holiday dates.

If you decide to transfer your holiday to a different (non-equivalent) date in either 2020 or 2021, any difference in the price of the new dates that you have chosen will either be applied or credited as appropriate at the time of transferring your booking.  We can help you look at the differences in costs for a new holiday date that you book.

If your booking is due to start more than 6 weeks from now, we recommend reviewing the latest Government advice, closer to the time of your booking, before deciding to travel. 

 

 

Cancelling your upcoming holiday

We would advise you to check with your travel insurance provider as to whether you are covered for cancellations. If you are then we can help provide you with whatever information that the insurance company make need to help with your claim. Please note, if you chose to cancel your booking, you remain liable for any balance payments due. To cancel your holiday please email us at info@padstowbreaks.com and we will be happy to assist.

If you have not taken out travel insurance for your upcoming holiday with us in the next 6 weeks, then you can request a transfer of your holiday dates, free of any administration charges so please follow the process that we have described above.