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If you're worried about how coronavirus might affect your holiday, please read our FAQ.

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Coronavirus FAQ

Coronavirus FAQ

We have created some FAQ’s to help to answer some of the questions you may have. These will be reviewed regularly and updated as necessary. Our customers' safety and wellbeing is, and will continue to be, our top priority. To date, the vast majority of our customers are continuing to travel as planned. We will work hard to try and help our customers get through these difficult times and ensure you can continue to enjoy your holiday safely.

Updated: Friday 27th March 2020

With the unprecedented situation we are facing with the Covid-19 crisis, the Foreign and Commonwealth Office have advised against all but essential travel up until 16 April 2020. Therefore, you will not be able to travel to your holiday destination for at least the next three weeks. Beyond this, Padstow Breaks are not accepting bookings with a start date before 4th June 2020. You can make a booking with us for after this date if you wish to. Following the announcement from the Prime Minister on 23 March 2020 on increased isolation, together with uncertainty over how long this crisis will last, we understand our customers will be apprehensive about their upcoming holidays during this time. Your peace of mind, so that you are able to enjoy your holiday when it comes, is extremely important to us.  During these difficult times the safety of all our friends, colleagues and loved ones is what matters most. We encourage everyone to follow the Government’s guidelines as we all do what we must do to keep each other safe and well.

FAQs

I have an upcoming booking; can I still go? 

On 23rd March 2020, the government issued the instruction that everyone must stay at home. Therefore, you will not be able to travel to your holiday destination. We want to support as many of our customers as we can, and we will do everything we can so If you have a holiday with us which is due to start in the next three weeks and you would like to transfer this holiday to another time please email your request to info@padstowbreaks.com  

Can I make a booking with you?

We are currently not accepting bookings with a start date before 4 June 2020. You can make a booking with us for after this date if you wish to.

Can I speak to somebody about my holiday/property? 

We want to help as many customers as possible but if you are travelling after 1 May 2020, we would ask you to email rather than call us so we can respond to requests in a prioritised manner based on the immediacy of the holidays.

What happens if I want to cancel my holiday that is due to start during the UK Government's enforced restriction on non-essential travel? 

You will need to check your travel insurance as to whether you would be covered for cancelling your holiday.  Your contract does not allow any refunds, but we shall do our best to help as much as we can in terms of offering a fee-free change of dates. See below for details on this.

Changing your booking...

If you have a holiday with us which is due to start during the UK Government's enforced restriction on non-essential travel and you would like to transfer this holiday to another time or cancel your booking, please email with your booking reference number to info@padstowbreaks.com.  Once received, we will come back to you as soon as possible. Date changes are possible but any increase in holiday cost will be charged, with any decrease in the holiday cost being refunded.  If you wish to cancel your booking then our normal Terms & Conditions apply.

If your holiday starts after the UK Government's enforced restriction on non-essential travel is currently due to end, we will keep updating our FAQs page to provide the most useful information. Please review these regularly. 

 

What happens if I want to cancel because I am worried about catching Coronavirus?

Since we have no government travel restrictions in place at the moment our normal terms and conditions apply, meaning that if you choose to cancel, a refund will not be offered. Please remember that balance payments are not due until 8 weeks prior to travel and as such we recommend you wait and see what the situation is at that point in time rather than cancelling your holiday now.

 

What would happen if any guests in the property before me contract the Coronavirus and have to self-isolate in the property, i.e. the property will not be vacated in time for my booking?

None of our properties our currently unavailable due to this.  If they do happen to become unavailable, then we would find you alternative accommodation.

 

What happens if I need to cancel my holiday because I catch Coronavirus?

You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavour to help as much as we could in terms of offering a change of dates if this was possible for yourselves.

 

What happens if I do not catch Coronavirus but have to cancel my holiday because I have to self-isolate or I am advised not to travel by a medical practitioner?

You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavour to help as much as we could in terms of offering a change of dates if this was possible for yourselves.

 

What happens if anyone in my booking party feels ill during our stay with you?

If you or a member of your party show symptoms that could be related to coronavirus you must follow the standard NHS guidance.  You can also advise Padstow Breaks and we will do all we can to assist you.

 

Can you guarantee the properties have been cleaned to a higher standard?

We cannot and do not guarantee properties are free from infection.  All our cleans are carried out using anti-bacterial and bleaching agents to make sure they are clean as possible.  We have always maintained the highest standards of cleanliness in all our properties.

 

Can we change the dates of our booking until later in 2020 or even 2021?

We are very happy to look at moving your booking to an alternative date if notified in writing at least 8 weeks prior to arrival.